To process an exchange or return on the order you have received, please email firstname.lastname@example.org and include your order number and reason for return. For exchange requests, list the item you want to exchange for.
We will gladly accept any unwashed, unworn merchandise for return or exchange within 30 days of arrival for domestic orders and 45 for international orders. You will be responsible for return shipping cost. We will NOT accept any unsellable merchandise which has been damaged by the recipient.
All domestic exchanges include a reshipment fee equal to your original shipment cost to have the new item shipped.
Once we receive returned merchandise, we will process returns for a refund of item cost or exchange and ship requested items, based on availability. If there are any issues with your return/exchange we will contact you via phone or email.
Orders Returned to Sender can be reshipped for a reshipment fee equal to the original shipping cost. If you opt for a refund, product subtotals including taxes are refunded however shipping cost are non-refundable because shipping services have been provided.
Damaged or Incorrect Item Received
If you receive the wrong item or the item is defective/damaged you will not be responsible for shipping cost. Please contact us. We are dedicated to resolving any order issues and we sincerely apologize for any inconvenience that may be caused.
We can issue pre-paid return shipping labels for orders. We will either refund your order or re-ship your new item, per your request. New tracking information will be provided via e-mail. We do not offer discounts or partial refunds.